Support
Contact us
The quickest way to reach us is by email. We reply during support hours.
- Support
- [email protected]
- Support hours
- Monday - Friday: 09:00 - 18:00 (UTC)
- Data protection
- [email protected]
- Registered office
- FARALA LTD, 167-169, 5th Floor, Office 512 Great Portland Street, London, England, W1W 5PF
- Company no.
- 17099027
- Registered with
- Companies House, England & Wales
Questions about an order
Include your order reference, which is shown on the purchase confirmation page and in the Purchases list on your Dashboard, and the email address on your account.
To ask for a refund, use the "Request a refund" link next to the order on your Dashboard, or email us with the order reference. A refund may be granted within 30 days of purchase while the Gems from that purchase are unspent. The Refund Policy sets out the full rules.
Account and data requests
To close your account, or to ask for a copy of your personal data or for its deletion, email us from the address on your account. We may ask you to confirm your identity first. Our Privacy and Cookie Policy explains your rights.
Many questions are already answered in our Help Centre.