Privacy

Privacy and Cookie Policy

Last updated October 9, 2026

Welcome to VOIXRUNNER ("we", "our", "us"), operated by FARALA LTD (Company Number 17099027), registered office 167-169, 5th Floor, Office 512 Great Portland Street, London, England, W1W 5PF. We are committed to protecting and respecting your privacy in accordance with the UK General Data Protection Regulation ("UK GDPR"), the Data Protection Act 2018, and, where applicable, the EU General Data Protection Regulation ("EU GDPR"). This Privacy and Cookie Policy ("Policy") explains how we collect, use, store, transfer, and safeguard your personal data when you use voixrunner.com ("Site"). By visiting or using the Site, including account creation, browsing, or purchasing digital products, you acknowledge that you have read and understood this Policy.

1. Introduction

1.1 Welcome to VOIXRUNNER ("we", "our", "us"), operated by FARALA LTD (Company Number 17099027), registered office 167-169, 5th Floor, Office 512 Great Portland Street, London, England, W1W 5PF.

We are committed to protecting and respecting your privacy in accordance with:

The UK General Data Protection Regulation ("UK GDPR");
The Data Protection Act 2018;
Where applicable, the EU General Data Protection Regulation ("EU GDPR").

This Privacy and Cookie Policy ("Policy") explains how we collect, use, store, transfer, and safeguard your personal data when you use voixrunner.com ("Site").

1.2 By visiting or using the Site, including account creation, browsing, or purchasing digital products, you acknowledge that you have read and understood this Policy.

2. Information We Collect

2.1 Information You Provide. When creating an account, placing an order, or contacting support, we may collect:

Full name (optional)
Email address
Username
Payment-related details (processed by secure third-party providers)
Account preferences
Communications with support

2.2 Information Collected Automatically. We automatically collect certain technical and usage data, including:

IP address
Device type
Operating system
Browser type
Pages visited
Time spent on pages
Clickstream data

2.3 Information from Third Parties. We may receive limited data from:

Payment processors

This data is used strictly for transaction processing, fraud prevention, and legal compliance.

3. Legal Basis for Processing (UK GDPR & EU GDPR)

Under the UK GDPR and EU GDPR, we rely on the following lawful bases:

Contractual necessity – to process purchases and manage your account.
Legal obligation – to comply with tax, accounting, and regulatory requirements.
Legitimate interests – to maintain security, prevent fraud, and improve services.
Consent – for marketing communications and non-essential cookies.

4. Use of Information

We use your data to:

Process purchases and deliver digital keys
Manage your account
Provide customer support
Prevent fraud and unauthorized access
Improve platform functionality

5. Cookies and Similar Technologies

Cookies are small text files stored on your device to improve functionality, security, and analytics.

You may manage cookie preferences via your browser settings or our cookie banner.

Disabling certain cookies may affect Site functionality.

5.1 Main Cookies Used on the Site. Below is a non-exhaustive list of the main cookies used on our Site:

5.1.1 Cookie Name: __session. Provider: Clerk. Purpose: Maintains user session and login status. Duration: 1 year.

5.1.2 Cookie Name: __client_uat. Provider: Clerk. Purpose: Records when your sign-in was last updated, so the Site can check that your session is still valid. Duration: 1 year.

5.1.3 Cookie Name: vr_cookie_consent. Provider: VOIXRUNNER. Purpose: Remembers your cookie choices (necessary, analytics, marketing) and when you made them. Duration: Until you clear your browser data.

5.1.4 Cookie Name: honeybadger.save.v1. Provider: VOIXRUNNER. Purpose: Stores your game progress and settings in your browser's local storage. Duration: Until you clear your browser data.

5.1.5 Cookie Name: honeybadger. Provider: VOIXRUNNER. Purpose: Keeps a backup copy of your game progress in your browser's IndexedDB storage. Duration: Until you clear your browser data.

5.1.6 Cookie Name: vr_armed_boosters. Provider: VOIXRUNNER. Purpose: Remembers which boosters you armed for your next run. Duration: Until you clear your browser data.

5.1.7 Cookie Name: vr_pending_consent. Provider: VOIXRUNNER. Purpose: Holds your acceptance of the Terms and this Policy while you sign in, so it can be saved to your account. Duration: Until you finish signing in.

We may update this table periodically to reflect changes in cookies or service providers.

Third-party providers such as Clerk process data in accordance with their own privacy policies.

6. Data Protection and Storage

6.1 Security Measures. We implement:

SSL encryption
Secure authentication mechanisms
Restricted internal access controls
Fraud detection systems

6.2 Data Retention. We retain personal data only as long as necessary for:

Contract performance
Legal and tax compliance
Dispute resolution
Fraud prevention

When no longer required, data is securely deleted or anonymized.

7. International Data Transfers

Where data is transferred outside the UK or EEA, we ensure appropriate safeguards such as:

Standard Contractual Clauses (SCCs)
Transfers to countries with adequacy decisions
Contractual and technical protections

8. Your Rights Under UK GDPR and EU GDPR

You have the following rights:

Right of access – to obtain a copy of your personal data.
Right to rectification – to correct inaccurate data.
Right to erasure ("right to be forgotten").
Right to restrict processing.
Right to data portability.
Right to object to processing based on legitimate interests.
Right to withdraw consent at any time.

To exercise these rights, contact us using the details below.

We may request verification of identity before fulfilling your request.

9. Right to Lodge a Complaint

If you believe your data protection rights have been violated, you have the right to lodge a complaint with the competent supervisory authority.

In the United Kingdom, this is:

Information Commissioner's Office (ICO). Website: https://ico.org.uk. Address: Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, United Kingdom.

If you are located in the European Economic Area (EEA), you may contact your local data protection authority.

We encourage you to contact us first so we can attempt to resolve your concern.

10. Data Protection Contact (DPO)

We have appointed a Data Protection Contact responsible for overseeing questions regarding this Policy.

Data Protection Contact, FARALA LTD, 167-169, 5th Floor, Office 512 Great Portland Street, London, England, W1W 5PF. Email: [email protected].

11. Children's Privacy

The Site is not intended for individuals under 13 years of age.

We do not knowingly collect personal data from children under 13. If such data is identified, it will be promptly deleted.

We may share personal data:

With payment providers for transaction processing
With fraud prevention services
When legally required

We do not sell or rent personal data to third parties.

13. Updates to This Policy

We may update this Privacy and Cookie Policy periodically.

The latest version will always be available on the Site. Continued use of the Site constitutes acceptance of the updated Policy.

14. Contact Information

For general inquiries:

FARALA LTD, 167-169, 5th Floor, Office 512 Great Portland Street, London, England, W1W 5PF.

Email: [email protected]. Support: [email protected]. Support Hours: Monday - Friday: 09:00 - 18:00 (UTC).