Delivery

Delivery Policy

Last updated 9 July 2026

This Delivery Policy explains how digital content purchased on the VOIXRUNNER website is provided and delivered to users. VOIXRUNNER is operated by FARALA LTD (Company Number 17099027), registered office at 128 City Road, London, EC1V 2NX, United Kingdom ("we", "our", "us", "VOIXRUNNER"). By making a purchase on the VOIXRUNNER website (the "Platform"), you agree to this Delivery Policy in addition to our Terms and Conditions.

1. Nature of the Service

VOIXRUNNER provides digital content only, including virtual currency ("Gems"), cosmetic items (skins, trails, hats, badges), and convenience boosters ("Digital Content").

No physical goods are shipped. All deliveries are performed electronically through the Platform.

2. Delivery Method

All purchased Digital Content is delivered directly to your VOIXRUNNER account.

After successful payment:

Gems are credited automatically to your account balance;
Your updated balance is visible in the Store, on your Dashboard, and in the game;
Items purchased with Gems are unlocked on your account immediately and can be equipped from the Store or Dashboard;
Delivery does not require email attachments, codes, physical shipment, or third-party downloads.

3. Delivery Timing

Standard delivery: Gems are normally credited within seconds of payment confirmation. When you return to the Platform after checkout, your Dashboard confirms the purchase and your new balance.

Delayed delivery: In rare cases (e.g. payment verification, technical issues, or payment-provider delays), delivery may take longer. If your payment succeeded but your balance has not updated, signing out and back in or revisiting your Dashboard usually resolves it; otherwise contact support.

4. Accessing and Using Delivered Content

Once delivered, you may:

Spend Gems in the Store on cosmetic items and boosters;
Equip or unequip owned cosmetics at any time — they follow your account into every run;
View your balance and purchase details on your Dashboard.

Digital Content is tied to your VOIXRUNNER account. It is licensed for personal use in the game, is not transferable between accounts, and has no cash value.

5. User Responsibilities

Users are responsible for:

Ensuring they are logged into the correct account before making a purchase;
Maintaining access to the email address associated with their account;
Reviewing item descriptions (e.g. whether a booster is consumable) before purchase.

VOIXRUNNER is not responsible for delivery issues caused by user error, account misuse, or purchases made on the wrong account.

6. Failed or Missing Delivery

If Gems or items do not appear in your account after payment:

First check your Dashboard while signed in to the account you purchased with;
If the issue persists, contact support at [email protected] with the purchase date, amount, and the email on your account (your Stripe receipt helps).

We will investigate and, where appropriate, resolve delivery issues by re-crediting the purchase or providing assistance.

7. No Physical Delivery

VOIXRUNNER does not provide physical delivery services. All content is delivered exclusively in digital form through the Platform.

8. Contact and Support

For questions related to delivery or access to purchased Digital Content, please contact:

FARALA LTD, 128 City Road, London, EC1V 2NX, United Kingdom.

Email: [email protected]. Support Hours: Monday – Friday: 09:00 – 18:00 (UTC).