Delivery

Delivery Policy

Last updated October 9, 2026

This Delivery Policy explains how digital products and services purchased on the VOIXRUNNER platform are provided and delivered to users. VOIXRUNNER is operated by FARALA LTD (Company Number 17099027), registered office at 167-169, 5th Floor, Office 512 Great Portland Street, London, England, W1W 5PF ("we", "our", "us", "VOIXRUNNER"). By making a purchase on https://voixrunner.com (the "Platform"), you agree to this Delivery Policy in addition to our Terms and Conditions.

1. Nature of the Service

VOIXRUNNER provides digital gem packs for web browsers on desktop and mobile devices ("Digital Products").

No physical goods are shipped. All deliveries are performed electronically through the Platform.

2. Delivery Method

All purchased Digital Products are delivered directly to the user's account on the Platform.

After successful payment:

Purchased Gems appear in the user's personal account area (Store / Dashboard).
Users can access their Digital Products by logging into their account and navigating to the relevant section.
Delivery does not require email attachment delivery, physical shipment, or third-party downloads unless explicitly stated on the product page.

3. Delivery Timing

Standard Delivery: Most Digital Products are delivered shortly after payment confirmation and appear in the user's Store and Dashboard.

Delayed Delivery: In rare cases (e.g. payment verification, technical issues, or supplier delays), delivery may take longer. Users will be informed via their account or email if a delay occurs.

4. Accessing and Using Delivered Products

Once delivered, users may:

Spend Gems on cosmetic items and boosters in the Store;
Equip cosmetics and arm boosters in the Store or the in-game Hangar;
View purchase details such as date, amount paid, and order reference in the Purchases list on the Dashboard.

Digital Products are typically single-use and tied to specific platforms or regions, as described on the product page.

5. User Responsibilities

Users are responsible for:

Ensuring they are logged into the correct account before making a purchase;
Accessing and securely storing revealed gem packs;
Following the activation instructions provided for the relevant platform;
Verifying product compatibility and any activation requirements listed on the product page prior to purchase.

VOIXRUNNER is not responsible for delivery issues caused by user error, account misuse, or failure to follow instructions.

6. Failed or Missing Delivery

If a Digital Product does not appear in the user's account after payment:

The user should first check their account dashboard and purchase history;
If the issue persists, the user must contact VOIXRUNNER Support with relevant order details.

We will investigate and, where appropriate, resolve delivery issues by reissuing access or providing assistance.

7. No Physical Delivery

VOIXRUNNER does not provide physical delivery services.

All services and products are delivered exclusively in digital form through the Platform.

8. Contact and Support

For questions related to delivery or access to purchased Digital Products, please contact:

FARALA LTD, 167-169, 5th Floor, Office 512 Great Portland Street, London, England, W1W 5PF.

Email: [email protected]. Support: [email protected]. Support Hours: Monday - Friday: 09:00 - 18:00 (UTC).