Help Centre

Frequently asked questions

What is VOIXRUNNER?

VOIXRUNNER is an arena-survivor game that runs in your web browser. You steer one runner while your weapons aim and fire automatically, collect XP to level up during a wave, and spend scrap between waves on weapons, upgrades and items. The campaign has 15 sectors, each ending in a boss fight, and Endless mode keeps going until you fall. You can play alone or with a friend in two-player co-op.

Is it free to play?

Yes. Every sector, runner and weapon in the game can be reached without paying. Runners and weapons are unlocked with cores, which you earn by playing. The only things sold for real money are gem packs in the Store.

What can I buy with Gems?

Gems buy pets that follow you into every run, trails, and arena backgrounds that reskin the floor. They also buy boosters, each of which lasts one run, for example +20% move speed or +100% XP. Pets, trails and backgrounds stay on your account and can be equipped from the Store or the in-game Hangar. A booster is used up in the run you arm it for.

Gems cannot be exchanged for cash or moved to another account.

How do I pay, and in which currency?

Gem packs are paid for on Stripe's secure checkout page with a credit or debit card, including Visa and Mastercard. Prices are in US dollars (USD); if your card is in another currency, your bank converts the amount. Packs start at $4.99, and you can also choose a custom amount between $10 and $2,500.

VOIXRUNNER never sees or stores your full card number. Before checkout you tick a box to accept the Terms and Conditions, the Refund Policy and the Delivery Policy.

When will I receive my Gems?

Most orders are delivered quickly after payment confirmation. When you come back from checkout, the confirmation page shows the Gems added and your order reference, and the Gems appear in the Store and on your Dashboard. Stripe also emails a receipt to the address on your account.

If your bank needs extra checks, the payment can take longer to clear, and the Gems are added automatically once it does. If they still have not arrived, check the Purchases list on your Dashboard, then contact us with your order reference. Our Delivery Policy has the details.

Can I get a refund?

A refund may be granted within 30 days of purchase if none of the Gems from that purchase have been spent. It may also be granted if a verified technical problem stopped the Gems from being delivered and we cannot fix it by adding them again.

Use the "Request a refund" link next to the order on your Dashboard, or email [email protected] with your order reference. Approved refunds go back to the original payment method, and your bank may take several business days to show them. The Refund Policy sets out the full rules.

Do I need an account? Where is my progress saved?

You need a free account to play. Your unlocks, cores, campaign progress and best runs are saved to your account and follow you to any device you sign in on. The game also keeps a copy in your browser so it can run offline. Gems and items are always stored on our servers, so clearing your browser does not remove them.

Can I play on my phone or offline?

Yes. The game runs in current browsers on computers, tablets and phones, with touch controls on mobile. You can install it as an app from your browser's menu ("Install" or "Add to Home Screen"). Once loaded, runs work offline; buying Gems, co-op and saving your progress to your account need a connection.

How old do I need to be?

You must be at least 13 to create an account. If you are under 18, you need permission from a parent or guardian, as our Terms and Conditions explain.

How do I delete my account or my data?

Email us from the address on your account and ask us to close it. You can also ask for a copy of your personal data or for its deletion. We may ask you to confirm your identity first. The Privacy and Cookie Policy explains your rights and how long we keep data.

How do I contact support?

Email [email protected]. Support hours: Monday - Friday: 09:00 - 18:00 (UTC). For anything about a purchase, include your order reference. All our contact details are on the Contact us page.