Refunds

Refund Policy

Last updated October 9, 2026

This Refund Policy forms part of the Terms and Conditions of VOIXRUNNER and applies to all purchases made on voixrunner.com. As we sell digital activation codes and downloadable digital content, special rules apply to refunds due to the nature of digital goods delivered after payment confirmation.

1. Scope of This Policy

1.1 Applicable Purchases. This Policy applies to:

Digital gem packs purchased directly through the Platform

1.2 Exclusions. This Policy does not apply to:

Purchases made via third-party marketplaces or external retailers
Payment disputes initiated directly with payment providers without contacting support
Cases involving fraud, abuse, or violation of our Terms

Nothing in this Policy limits mandatory consumer rights under applicable law.

2. Important Notice Regarding Digital Content

By purchasing digital products from VOIXRUNNER, you acknowledge and agree that:

Delivery of Gems begins shortly after payment confirmation;
Once Gems have been spent, accessed, or delivered to your account, the digital content is considered supplied;
You expressly consent to immediate performance of the contract and acknowledge that you may lose your statutory right of withdrawal once the Gems are added to your account, where permitted by law.

3. Refund Eligibility

Due to the nature of Gems, refunds are limited.

3.1 Eligible for Refund. A refund may be granted if:

The Gems have not been spent in your account;
The purchase was made less than 30 days ago;
The Gems were not exchanged for cosmetic items or boosters;
There is a verified technical issue preventing delivery of the Gems;
After review, an eligible issue with the Gems has been confirmed and cannot be resolved by reissuing a replacement.

3.2 Non-Refundable Situations. Refunds will generally not be granted if:

The Gems have been spent, in whole or in part, in your account;
The Gems have been exchanged for cosmetic items or boosters;
The purchase was made by mistake but the Gems were already spent;
The product description clearly stated activation requirements that were not met;
There is evidence of policy abuse, including repeated refund attempts.

4. How to Request a Refund

4.1 Contacting Support. Submit a request via:

Email: [email protected]
Support page: voixrunner.com/contact

Please include:

Your order number
The email associated with your account
A clear explanation of the issue
Supporting evidence (screenshots, error messages, etc.)

Incomplete requests may delay processing.

5. Refund Processing

5.1 Payment Method. Approved refunds will be issued to the original payment method whenever possible. If this is not technically feasible, an alternative method may be offered at our discretion.

5.2 Processing Time. Refund processing times depend on the payment provider and typically take several business days. VOIXRUNNER is not responsible for delays caused by banks or payment processors.

5.3 Chargebacks and Payment Disputes. Before initiating a chargeback with your bank or payment provider, you agree to contact VOIXRUNNER support to attempt resolution.

Unjustified or fraudulent chargebacks may result in:

Immediate suspension of your account
Permanent restriction of future purchases
Recovery action for losses incurred
Sharing of relevant transaction evidence with payment processors

We reserve the right to contest chargebacks by providing proof of delivery, access logs, and transaction records.

6. Fraud Prevention and Abuse

To protect the integrity of our platform:

We monitor unusual refund patterns
We may deny refund requests where abuse is suspected
We may require additional verification before approving refunds

Repeated attempts to exploit refund processes may result in permanent account suspension.

7. Consumer Rights

If you are located in the United Kingdom or European Economic Area, you may have statutory rights under applicable consumer protection laws.

However, under digital content regulations, the right to withdraw does not apply once digital content has been fully delivered with your prior consent and acknowledgment.

Nothing in this Policy limits your mandatory legal rights.

8. Contact Information

For refund-related questions:

FARALA LTD, 167-169, 5th Floor, Office 512 Great Portland Street, London, England, W1W 5PF.

Email: [email protected]. Support Hours: Monday - Friday: 09:00 - 18:00 (UTC).